General Terms and Conditions (GTC) with Customer Information
The technical and editorial management of this website is carried out by Murtal 1 Corporate Publishing GmbH (Leitnersiedlung 2, A-8813 St. Lambrecht, Austria). Hecht Pharma GmbH remains the sole contractual partner for all orders.
The business relationship between Hecht Pharma GmbH (Zevener Straße 9, 27432 Bremervörde) – hereinafter referred to as the “Seller” – and the customer (hereinafter referred to as the “Customer”) is governed exclusively by the following General Terms and Conditions in the version valid at the time of ordering.
Ordering around the clock
You can place orders with Hecht Pharma GmbH around the clock. All orders received by 12:00 p.m. are processed on the same day. We deliver to customers in Germany as well as to all other countries except the USA and Canada. Due to legal or trademark restrictions, certain products may not be shipped to specific countries. Should you order such a product, we will inform you immediately if delivery to your country is not possible. Within Germany, the ordered goods will be available to our customers within two days. For deliveries abroad, the delivery time may take up to 14 days.
Fax orders
+49 (0) 4761 9256-299
Monday to Friday from 9:00 a.m. to 5:00 p.m.
For urgent orders, please contact our order department. We will be happy to advise you with professional expertise and inform you about our wide range of products.
Quality guarantee and offer
The Seller endeavours to supply only products of the highest quality and ensures proper transport. Should the Customer nevertheless be dissatisfied with the quality of a product, they are requested to inform the Seller in writing or by telephone at +49 (0) 4761 92 56-0. The presentation of the products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order. Product descriptions in catalogues and on the Seller’s websites do not constitute assurances or guarantees.
All offers are valid “while stocks last”, unless otherwise stated for individual products. Errors excepted.
Order process and conclusion of contract
The Customer may select products from the Seller’s range without obligation and collect them in a virtual shopping basket by clicking the [Add to basket] button. The Customer can then proceed to complete the order process by clicking the [Proceed to checkout] button within the basket. By clicking the [Order with obligation to pay] button, the Customer submits a binding offer to purchase the goods contained in the basket. Before submitting the order, the Customer can review and modify the entered data at any time. Required fields are marked with an asterisk (*). The Seller will then send the Customer an automatic order confirmation by e-mail, listing the Customer’s order once again, which can be printed via the “Print” function (order confirmation). The automatic order confirmation merely documents that the Customer’s order has been received by the Seller and does not constitute acceptance of the offer. The purchase contract is only concluded when the Seller dispatches the ordered product to the Customer within two days, hands it over, or confirms dispatch to the Customer within two days by means of a second e-mail, an explicit order confirmation, or by sending the invoice.
Prices / Terms of payment and shipping costs
All prices in the Seller’s online shop are stated in EURO and include the applicable statutory VAT. Terms of payment: see Payment Methods. If third-party providers (e.g. PayPal) are commissioned with payment processing, their General Terms and Conditions shall apply. In addition to the stated prices, the Seller charges shipping costs for delivery. The shipping costs are clearly communicated to the Customer on a separate information page (Shipping Information) and during the order process.
Reminder and collection fees
In the event of late payment, the Customer shall reimburse the reminder fees incurred at a flat rate of EUR 20 per reminder issued, as well as EUR 5 per half-year for record-keeping of the outstanding debt within the dunning process. In addition, pursuant to the EU Late Payment Directive, we are entitled to charge default interest of 4 % from the due date.
Delivery and availability of goods
If not all ordered products are in stock, the Seller is entitled to make partial deliveries at their own expense, provided this is reasonable for the Customer.
Retention of title and assertion thereof
All goods and products are delivered by the Seller under retention of title and remain the property of the Seller until full payment has been received. The Customer bears the full risk for the goods under retention of title, in particular the risk of destruction, loss, or deterioration. The place of jurisdiction and performance is Saarbrücken. German law shall apply. Information on online dispute resolution: The EU Commission provides an online platform for the resolution of disputes (the “ODR Platform”) arising from contractual obligations of online sales contracts. The ODR Platform is available at: http://ec.europa.eu/consumers/odr
Warranty for Defects and Guarantee
The warranty is governed by statutory provisions.
A guarantee exists for goods supplied by the Seller only if this has been expressly stated. Customers will be informed of the guarantee conditions before initiating the order process.
Liability
Without prejudice to the other statutory requirements for claims, the following exclusions and limitations of liability shall apply to the Seller’s liability for damages. The Seller shall be liable without limitation insofar as the cause of the damage is based on intent or gross negligence.
Liability under the Product Liability Act remains unaffected. Where the Seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives, and vicarious agents. Data communication over the Internet cannot, according to the current state of technology, be guaranteed to be error-free and/or permanently available. Therefore, the Seller shall not be liable for the constant and uninterrupted availability of the online trading system, nor for technical and electronic errors beyond the Seller’s control, in particular not for delays in processing orders.
Right of Withdrawal / Cancellation Policy
If the Customer is a consumer within the meaning of the Consumer Protection Act, they have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which the Customer or a third party named by the Customer, who is not the carrier, has taken possession of the goods. To exercise the right of withdrawal, the Customer must inform the company Hecht Pharma GmbH (Zevener Straße 9, D-27432 Bremervörde, Tel.: +49 (0)4761 92 56 0) by means of a clear statement (e.g. by post, fax, or e-mail) of their decision to withdraw from this contract (please insert your name, address and, where available, your telephone number, fax number and e-mail address). The Customer may use the model withdrawal form provided, which can be found here, although its use is not mandatory. To meet the withdrawal deadline, it is sufficient for the Customer to send the notification of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If the Customer withdraws from this contract, we shall reimburse the Customer for all payments received from them, including delivery costs (except for additional costs arising from the Customer choosing a different type of delivery than the least expensive standard delivery offered by the Seller), without undue delay and at the latest within 14 days from the day on which we received the notification of withdrawal from this contract. The Seller may withhold reimbursement until they have received the goods back or until the Customer has supplied evidence of having sent back the goods. The Customer must send back or hand over the goods to the Seller without undue delay and in any event not later than 14 days from the day on which the Customer informed the Seller of the withdrawal of this contract. The deadline is met if the Customer dispatches the goods before the period of 14 days has expired. The Customer shall bear the direct cost of returning the goods. The Customer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The Customer has no right of withdrawal in contracts relating to:
- goods whose price depends on fluctuations in the financial market over which the trader has no control and which may occur during the withdrawal period,
- goods that are made to the Customer’s specifications or are clearly personalised,
- goods which are sealed and not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
- alcoholic beverages whose price was agreed upon at the time of conclusion of the contract but which can only be delivered after 30 days and whose current value depends on market fluctuations over which the trader has no control,
- audio or video recordings or computer software supplied in a sealed package if the seal was removed after delivery,
- newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
Transport Damage and Complaints
Should there, despite the greatest care during delivery, be any reason for complaint (e.g. breakage or missing ordered products), we guarantee the Customer an immediate full replacement. The Customer must inspect the received goods immediately upon receipt for correctness and completeness. Transport damage must be confirmed by the transport company and reported to the Seller within 14 days of receipt. The Customer must return products with quality defects within 14 days and assert the complaint after delivery. Transport damage not confirmed by the transport company cannot be considered.
Disclosure and Use of Information
Use of personal data.
Hecht Pharma GmbH uses data solely for the purpose of processing orders in the best possible way. This means that only the information and data necessary to clarify potential refund claims are stored and processed. Furthermore, the Customer hereby agrees to receive informational material, catalogues and similar printed matter from Hecht Pharma.
Severability Clause
If any provision of these General Terms and Conditions is found to be invalid, the validity of the remaining provisions shall not be affected. The administration and operation of this website are carried out on behalf of Hecht Pharma GmbH by Murtal 1 Corporate Publishing GmbH, Austria. Murtal 1 is responsible for all content, technical processes and data processing related to the website. The purchase contract is concluded exclusively with Hecht Pharma GmbH.
The distribution and invoicing of the delivered goods are carried out by:
Hecht Pharma GmbH
Zevener Straße 9
D-27432 Bremervörde